HR Help Desk Requests are not automatically routed

Summary:

Currently after configuring and implementing the HR Help Desk Module almost to completion (emails config pending), I decided to conduct a few test requests/tickets to see if everything is running as it should. What I realized after conducting these tests is that the agent is not being assigned to the request EVEN AFTER completing the Omnichannel routing, ensuring agent visibility, and doing other tasks like the assignment objects and the assignment rules. I also added this role (SVC_HD_SHOW_AVAILABILITY) in both the profile options and categories. Yet still it does not work. Was hoping to hear someone's advice if possible.