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Set agent available via API to take a chat in queue

Accepted answer
edited Apr 23, 2018 8:41PM in Communication Channels 7 comments



We've been looking at SOAP Chat API documentation and it seems SetAgentState has been disabled. Here is the scenario:

1. Customer clicks on chat link and enters chat queue

2. Agent is logged in but unavailable

3. How do we set agent to Available state via API, so the chat could be answered?


Oracle Service Cloud 17D SP4

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