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Set agent available via API to take a chat in queue

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edited Apr 23, 2018 8:41PM in Communication Channels 7 comments

Content

Hi,

We've been looking at SOAP Chat API documentation and it seems SetAgentState has been disabled. Here is the scenario:

1. Customer clicks on chat link and enters chat queue

2. Agent is logged in but unavailable

3. How do we set agent to Available state via API, so the chat could be answered?

Version

Oracle Service Cloud 17D SP4
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