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Problem while intergrating OCI (DRCC) with external SMTP

in Database

Summary: I need assistance in configuring SMTP for sending emails via Oracle APEX 24.2 on our Oracle 23ai Autonomous Database (ADB).

I have followed the documentation provided online, but the emails remain queued in APEX_MAIL_QUEUE with MAIL_SEND_COUNT = 0 and MAIL_SEND_ERROR as NULL. No emails are being delivered.

 Below is a summary of our current configuration and validations performed:

 Configuration Details:

  • SMTP_HOST_ADDRESS: OUR_HOST
  • SMTP_PORT: 587
  • TLS Mode: Tried both enabled and disabled
  • SMTP_AUTHENTICATION: Enabled
  • Email Sending: APEX_MAIL.SEND successfully queues messages
  • Queue Status: Messages remain in APEX_MAIL_QUEUE without errors
  • NSG/ACL:
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