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AI Agent HCM Alert feature is not working as expected.

in Oracle AI for Fusion Applications 1 comment

Summary:

When the agent is unable to answer a user's question accurately, or if the user is dissatisfied with the response, the AI Agent is expected to trigger an alert to the Benefits Representative, including the user’s details and their query.

To implement this, I configured the Email Tool in AI Agent Studio as per below screenshot, and added the tool to the Agent.

However, when a user expresses dissatisfaction with the agent's response, the system returns the following error message:
"Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk."

Are there any additional steps or configurations required to ensure this functionality works correctly?

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