Can we customize employee search page?

Hi

Our help desk agents currently search for the employees in employee search → navigate to the details page → they can see the SR history here and click on SR link to view the SR information. When they click on the back button in help desk details page, it takes them to the help desk listing page rather than taking them to the employee details page. Is there anyway to change this behaviour?

I tried customizing the employee search & details page to see if I can make the 'links' to open in new window, but I believe this page isn't customizable.