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Redwood: How to customize Need help? Contact Us section to show representative based on their AOR

in Human Capital Management

Summary:

How to display relevant "Need Help? Contact Us" information based on the module the user is currently accessing. Specifically, we want to know if it's possible to configure the system so that:

  • When a user is on an HR-related page (e.g., Personal Information, Career and Performance), the "Need Help?" section shows only HR AORs(Representative).
  • When a user is on the Benefits Enrollment page, the section displays only Benefits AORs.
  • When a user is on a Payroll page, it shows only Payroll AORs.

Currently, the "Need Help? Contact Us" section appears to be a static configuration. Our goal is to avoid displaying a long list of irrelevant contacts.

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