Unable to cancel the TO quanity post shipping for a expense based transfer order

Dear All,

We are currently facing a challenge in cancelling partially shipped quantities for Expense-Based Transfer Orders. The system is not allowing us to perform this cancellation, which is impacting our operations.

Business Scenario:

Goods are dispatched from the manufacturing organization to various retail outlets. Although the full quantity is shipped, there are instances during transit where items may be damaged, lost, or stolen. As a result, retail outlets only accept and inward the actual quantity received. The remaining quantity either needs to be returned to the source organization (manufacturing plant) or accounted for under the driver’s responsibility. This allows the business to record the loss appropriately.