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Issue with Reminders and Escalation in Approval Workflow while configuring in BPM.

in Human Capital Management

Hi Team,

I have a requirement where:

  • When a promotion transaction is initiated by the Line Manager, it should go to the 1-Up Line Manager for approval.
  • If the 1-Up Manager doesn’t take any action, reminder notifications should be triggered on the 3rd day and 6th day.
  • On the 7th day, the task should escalate to the next-level manager and stop at that level, irrespective of whether the 1-Up Manager takes action afterward.

I have configured the reminders and escalation settings as per this requirement, but it’s not working as expected.

Issues observed:

  • When escalation is configured, the task is expiring at the 1st level, but it should not expire.
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