TOIL accrual balance error

Summary:

We have been experiencing ongoing problems with the TOIL accrual process, which seem to occur periodically. Specifically, the accrual balances are not being updated with the expected calculation date. For example, on November 1st, we would expect the balance calculation date to reflect October 31st. However, it is currently displaying November 30th instead. In some cases, the accrual process hasn’t run at all for certain employees, leaving their calculation date stuck on September 30th.

At times, the accrual would update to the correct calculation date on the second day of the month, but we are now seeing no updates at all for some employees. This inconsistency is causing issues with our payroll process, as we must manually review and adjust accruals to obtain the correct balances.