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Seeking Insights on AI Automation for Supplier Inqry Mngmt Integrating ServiceNow & Oracle Cloud

edited Nov 11, 2025 5:08PM in Oracle AI for Fusion Applications

We manage a high volume of supplier inquiries related to Purchase Orders, Requisitions, Invoices, Payments, and Supplier Registration that arrive via email to an Outlook mailbox. These emails trigger ticket creation in ServiceNow, and AP specialists manually review each ticket, query Oracle Fusion Cloud for relevant data, then respond through ServiceNow.

We are exploring options to automate and accelerate this workflow using AI and want to understand:

  • Has anyone implemented an AI-driven solution for automating supplier inquiry responses that integrates ServiceNow ticket data with Oracle Fusion Cloud data?
  • Is Oracle Fusion AI Agent Studio suitable for this end-to-end orchestration, given its native integration with Fusion Cloud business processes?
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