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What does your IT Support Model look like?

Summary: Hello, we are in the process of implementing Oracle Fusion Applications, ERP SCM HCM and EPM modules with an anticipated go live of Jan. 2027. We are public sector with about 2600 employees. I'm interested in how other companies our size have structured their IT support model. Currently we have an on-prem ERP and our support model is basically reactive rather than proactive. This will be our first experience with quarterly updates, etc. Any and all feedback is welcome.


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