New Users to Help Desk Request Queue Not Getting Emails on New SRs

Summary:

We have added new users to one of our Help Desk Queues and removed one user, and the emails getting triggered for new SRs are still using the original distribution list of users.

Content (please ensure you mask any confidential information):

For our People Acquisition Queue, we have removed a user (via Manage Queues for HR Help Desk Requests) and added several new users. They are set up correctly in Manage Users and also have the correct help desk agent role in Security console. When new SRs are created and routed to the queue members, we are still showing the two original members in the Help Desk Queues but the new members are not showing the email distribution.