RMA Order Not processing delivery transaction for Item configured as Serial at Pick

Summary:

We have a use case involving RMA processing for an item that is serial-controlled at the Pick transaction level only.

In the outbound flow, the Sales Order is issued in Fusion, interfaced to WMS, and during picking, we capture the serial number. The shipment is completed, and the serial information flows back to Fusion correctly.

However, during the RMA return flow, the ASN is created for the return receipt in WMS, but during receiving/putaway, there is no place to enter serial numbers for items that are serial-controlled only at the Pick level. As a result, the Receive transaction interfaces successfully, but the