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For ISR fields: department, location, manager, job: able to pull the values in summary page

in Visual Builder Studio for HCM

Summary:

Navigation for ISR--> HelpDesk--> Internal help Desk request--> Create Request-->Additional Fields with Drop Down list.
Missing Technical workaround inside Internal service Request custom fields pulling from Fusion directly using VBS redwood page customization.
Not able to show field values in ISR edit summary page after submitting fields from dropdownlist which are coming from fusion using rest apis.
Here field IDs was showing automatically but field actual values are not popping up in summary page. Need support for this error.

Content (please ensure you mask any confidential information):

For all of these fields: department, location, manager, job: able to pull the “ID” of the value, but not the values as they appear in the Oracle fusion pages. 

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