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Unable to Delete Shift in Planned Schedule – Shift Reappears After Save

in Workforce Management

Hi Everyone,

We are experiencing a critical issue in Workforce Scheduling where we are unable to delete a specific shift in the Planned Schedule for a particular employee on a specific date. Even after manually deleting the shift and clicking Save, the shift reappears immediately, as if the system is restoring it from a backend source.

Steps to Reproduce the Issue

Navigate to:
My Client Groups → Time Management → Planned Schedule

Search for employee

Open the Planned Schedule for the week 04-Aug-2025 to 10-Aug-2025

Delete the shift on Sunday, 10-Aug-2025

Click Save

Observed Behavior

Although the UI allows the shift to be deleted,

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