Groovy Script to show message content in email when SR is updated by Agent.

Summary:

Hi All,

Can you please help us to find the groovy script which will show the content/message updated by agent into the email to the employee when the SR is updated.

Currently, we are using below code and its shows the message as "The Service Request has been Updated" in the email. However, is it possible to fetch the comments which are added by Agents in the email.

Content (please ensure you mask any confidential information):

Bell Notification to customer when agent updates an SR

Triger: AfterTransactionPosted

Name: NextCustomerEntryReceived

Description: Bell & Email notification to Primary Point of Contact on Agent update