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Documentation on Warranty setup with Subscription Management

in Commerce 1 comment

Summary:

We are implementing Service Logistics (Parts order, Estimates and Debriefs) with Fusion Service Cloud and Field Service. Customer has complex contracts with their customers around warranties they receive for the Service (Material, Labor and Expenses).

We followed documentation available online to setup warranty subscription and did not have success getting adjustments to be applied on the parts order, estimates, etc.

I am looking for documentation that clearly lays out what are requirements on subscription setup (including PIM item for warranty) such that Service Logistic recognize asset level warranties and apply those. (I do have an Oracle SR to look at this issue). Below are few topics that I am looking to clarify through this request.

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