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Classification Agent in Service Request Resolution Workflow Agent fails

in Oracle AI for Fusion Applications 1 comment

The Agent fails to respond with a 403 error. I assume this is because the Workflow Agent is unable to find the Classification Agent. When I try to set the Agent in this step to the Service Request triage agent, I am unable to select any of the Service Request Agents.

Has anyone enabled these Agents for Helpdesk or HR Helpdesk?

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