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Issue with Annual Accrual Disappearing After Balance Adjustment by Specific User

edited Dec 17, 2025 1:36PM in Workforce Management

We are facing an issue while performing balance adjustments in the employee's absence records.

When a specific user makes an adjustment for an employee, the Annual Accrual entry and its balance disappear, resulting in an incorrect balance for the absence plan. However, when the same adjustment is made by another user for the same employee, the annual accrual and balance remain intact. (Both users have the same roles)

I have also tested this using my own login in the lower instance, and I am experiencing the same issue. Interestingly, when one of my colleagues performed the adjustment, it worked as expected and the accrual remained intact.

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