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What are benchmarks for Support Organization size and structure

in Enterprise Contracts

Summary: We are a multi billon dollar advanced analytics, AI software and services company. We have 10K+ employees. We currently have 35+-subsidiaries in North America, LATAM, EMEA and APAC. We are using ERP Financials: GL, FA, Interco, Cash, AR, Collections, Revenue Mgt, Procurement, Project Accounting and OTL time tracking. Also using EPM for ARCs account recons. Looking for any benchmarks on support organization design. Our implementer was recommending a a support org for everything including the GRC/Application Admins of of approx. 50 globally.

This is:

10 to cover Application admin, access provisioning, role creation maintenance GRC…

30 systems support analysts (certified Oracle GL, AP etc) to support Applications. Composed of 10 for Order to Cash(AR, Collections, Revenue Recognition/Mgt) and Indirect tax(VAT, Sales Use..) 7 RtR(GL, FA, Interco), 7 P2P(AP, Procurement), 6 Project Accounting / OTL(which has several thousand users)

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