'Queue' manager should be able to see queue members data in infolets
in Help Desk
Summary:
Hi,
Currently, Infolets allow a resource to view only their own data. At present, there is a single resource organizational hierarchy in the resource directory, consisting of one manager, with all resources added as service representatives.
Using role assignments, a custom Next Gen Manager role has been assigned to the queue lead/manager, enabling them to manage service representatives in the system.
From an Infolets and reporting perspective, the requirement is to enable each queue lead/manager to view all data related specifically to their respective queue within the Infolets. How can this be achieved?
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