Methods of filtering and searching for Service Requests that cannot be searched by person name

Summary:

Methods of filtering and searching for Service Requests that cannot be searched by person name

Content (please ensure you mask any confidential information):

Client requires a method, other than fuzzy search, to search for Service Requests by incoming emails, previous communications, and phone numbers that cannot be found by person name. The fuzzy match method is very time consuming and inefficient, are there any other methods of filtering and searching for Service Requests?

Version (include the version you are using, if applicable):

25D

Code Snippet (add any code snippets that support your topic, if applicable):