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Service Requests created via Import Management visible in API but not in UI

in Help Desk

Summary:

I am trying to create Service Requests (SRs) using Import Management by uploading SR details through the standard import template. The import process completes successfully without any errors.

After the import:

  • I can see that the SRs are created when I query them using the Service Request REST API (verified via Postman).
  • However, the same SRs are not visible in the Fusion Service UI.

Because of this mismatch, it appears that the records exist at the data/API level but are not showing up in the application UI.

Has anyone encountered this behavior before?
Are there any additional flags, statuses, validations, or background processes required for imported SRs to be visible in the UI?

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