HR help desk tags

Summary:

We wanted to understand the purpose of the tags feature on the new CX redwood HRHD SR page.

Content (please ensure you mask any confidential information):

There is a field called 'tags' where the drop down is configurable through a task called as 'manage tags'. we wanted to understand the use and purpose of this field. Is it only for reporting purpose?

Version (include the version you are using, if applicable):

25D

Code Snippet (add any code snippets that support your topic, if applicable):