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BPM Absence expiry notification getting triggered at the time of escalation

edited 8:56AM in Workforce Management

Summary:

BPM Absence expiry notification getting triggered at the time of escalation

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Hi Experts,

I need the creator to get an expiry notification when the absence approval has expired. For this I have added Creator as Recipient against Task Status 'Expire'. But this is triggering Expiry notification to the creator when the absence approval is getting escalated as well. How to prevent the expiry mail during escalation?


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