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How to stop the creation of new Service Request, when email is sent to closed SR

in Oracle AI for Fusion Applications

Summary:


When an SR is closed and a user sends an email in reply to that closed SR, a new Service Request is created, which needs to be prevented

Content (please ensure you mask any confidential information):

When an SR is closed and a user sends an email in reply to that closed SR, a new Service Request is created, which needs to be prevented

Version (include the version you are using, if applicable):


25D


Code Snippet (add any code snippets that support your topic, if applicable):

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