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Email from profile option set up to custom email address it is populating external flag with email

in Help Desk

Summary:

I changed the profile option SVC_OUTBOUND_EMAIL_FROM from noreply@oracle.com to other email, now when the acknowledgement emails are coming after raising an SR it contains External Flag.

Please suggest how can we remove this flag.

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Version (include the version you are using, if applicable):


25D


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