How can I view archived Service Requests where I was not the primary contact?
in Help Desk
Summary:
Since the new Oracle Support Portal was rolled out, there is very limited visibility to old, closed SRs. I can only view MY old SRs under the Archived Service Requests menu.
Content (please ensure you mask any confidential information):
Make old (3-xxxxxxxxxxx) SRs searchable by contact or number. Users should be able to easily view information and resolution of any SR for their organization. If an individual has left an organization or I would like to view an SR filed by an implementation partner, I should be able to use the SR number to do so.
Version (include the version you are using, if applicable):
Tagged:
0