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Groovy Script to Send an Email Notification to Agents linked to a Queue for HR Help Desk Request

edited Feb 26, 2026 9:39AM in Help Desk 2 comments

Summary:

Hi Experts,

I have a requirement where I need to send an email notification (email only, no bell please) to all Agents linked to a queue when the Status of a request within said Queue is set to Resolved.

Has anyone got a groovy script or scripts that would come close to meeting this requirement.

The code below works fine in that it only sends a notification via email. However it only sends the notification to the assignee on the service request. Note, the below code uses an email template called PW_EMAIL_TEMPLATE defined in application composer > email templates

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