Cannot login to IDCS

Summary:

Hello Team,

A colleague of mine is not able to login to IDCS, after entering her credentials, she is getting the below FIDO Authenticator Verification where she is asked to verify her credentials using the FIDO Authenticator security Key or Windows Hello as per screenshot below, The expectation is that she should have gotten the Oracle Mobile Authenticator page

When she clicks on verify, she is getting this screen below,

Can anyone let me know how this issue can be resolved.

Thanks & Regards,

Shirin Pathak

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