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Activation of both Outlook Calendar and Microsoft Teams integrations in a multi‑tenant environ

in Learning

Summary:

The customer is unable to use automated calendar integration within Oracle Learning Cloud (OLC) due to product limitations relating to multi‑tenancy support. OLC currently allows configuration of only a single Microsoft 365 (M365) tenant in Configure External Providers, preventing activation of both Outlook Calendar and Microsoft Teams integrations in a multi‑tenant environment.

This constraint diverges from OLC’s expected product capabilities and introduces functional gaps when compared to the customer’s existing Oracle E‑Business Suite (EBS) solution, which fully supports multi‑tenancy and two‑way M365 integration.

The customer requires Oracle to provide a viable multi‑tenant enablement path or a clear statement of product direction.

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