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Can we have multiple acknowledgement messages for different Business Units in Helpdesk

in Help Desk

Summary:

Can we have multiple acknowledgement messages for different Business Units when SRs are created in Helpdesk through email channel?

For Help Desk, the following predefined messages are provided where we define the content:

  • SVC_EMAIL_ACK_FOR_KNOWN_EMP
  • SVC_EMAIL_ACK_FOR_MULTI_EMP
  • SVC_EMAIL_ACK_FOR_UNKNOWN_EMP

But can we customize the same for different Business units?

Content (please ensure you mask any confidential information):


We want to have customize messages defined as per the Business units when the tickets are created in Helpdesk through email channel

Version (include the version you are using, if applicable):

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