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Teaming with Help Desk Agents in AI Agent Studio for a Signature Workforce Experience

edited Apr 2, 2026 1:53PM in AI for Fusion Applications

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (please ensure you mask any confidential information):

Oracle AI Agent Studio in the 26B release enables a seamless support experience by teaming multiple AI agents within a unified workflow.

This solution combines two key agents:
Help Desk Request Creator Agent — delivers a guided journey experience and acts as a fallback by converting unresolved queries into Help Desk tickets.
Employee Help Desk Self Service Assistant — provides a unified chat interface that simplifies the user experience, allowing customers to plug in unlimited agents seamlessly across Fusion applications.

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