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Email Communication Channels

in Help Desk

Summary:

We have multiple email communication channels setup for HR Help Desk. Our service center admins want to disable two of them from the view. I do not see an option in VBS to hide the other two options. One of them appears to be required to receive the inbound email messages to create an SR but the other one appears to have no purpose. How do I find out why the other email communication type is active? We don't have a configuration workbook from when we went live and I was not apart of the configuration team.

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