HR Service Request not editable by creator (even with agent/admin role) – expected behavior?

Hello,

I’m facing a behavior in Oracle HCM Help Desk that I’d like to clarify.

When an agent creates an HR Service Request, the Edit page is read-only, so the request cannot be modified (even with Edit HR Service Request privilege and admin role). However, the same user can edit requests created by others (e.g. update status, etc.).

It seems that requests created by the logged-in user are treated as self-service (requester) rather than agent-owned, and therefore can only be edited if the user is assigned to the request.

Is this the standard behavior?
And if so, what is the recommended approach to allow agents to edit requests they create (e.g. via assignment rules or data security changes)?