Custom Notification for Help Desk Notification based on queue name and SR status
in Help Desk
Summary:
Has anyone been able to create a Help Desk notification that is dependent on Queue Name and SR Status? We are trying to use groovy script for a notification that relies on whether the SR status is marked as 'Resolved' and is based on the Queue Name assigned to the ticket.
The script that we created originally is working, however, we need to add a condition that includes the Queue Name:
println("Start of script")
if(isAttributeChanged('StatusCd')&& StatusCd=='ORA_SVC_HRHD_RESOLVED'&&('CategoryId')&&CategoryName!='XYZ')
{
println("Email to be sent")
return true;
}
Here is one that I tried creating, but it is not working:
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