ARCS – Duplicate Viewer Issue Due to Rule Execution During Reconciliation Creation

Summary:

We are encountering an issue in ARCS while creating reconciliations, where the system throws the following error:

“Duplicate user found (Viewer)”

Observations:

• Under Profile → Access → Viewers, we are seeing duplicate entries for the same user groups (e.g., Corporate, Financial Reporting & Compliance).

• In the History tab, these updates are shown as “Modified by Rule execution.”

• If we manually remove duplicates and keep only unique viewers:
  • Reconcilation failing with same error
  • However, duplicates reappear after reconciliation creation
• Even after exporting profiles, removing duplicates, and re-importing using replace mode:
  • The duplicates are reintroduced
• If all viewers are removed:
  • Reconciliation creation succeeds