Demand Planning page blank

Summary: Demand Planning page is completely blank

Content (please ensure you mask any confidential information): Hello, we have a specific user that has issues when accessing demand management under supply chain planning. We have confirmed other users with the same role and data security are able to view data. We used a test account and assigned the same roles from a working user and it return no data also.

Is there any other access needed for planning besides role assignment and data security access that can affect user view data?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable): please view image reference below.