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Error on Promotion: Employees assigned to a payroll must have a US home address. (HRX-156030

edited May 8, 2026 9:38PM in Human Capital Management 1 comment

Line Managers (Using seeded line manager role) are receiving this error:

Couldn't submit the process

  • Employees assigned to a payroll must have a US home address. (HRX-1560309)

When attempting to submit a promotion transaction for employees where they use the "Transfer to a New Payroll Frequency" functionality on the Payroll Details section of the flow.

Additional Details:

USOPTE has been implemented. The employee DOES have a US Address on their record. I did run the Address Validation process and they are not coming up with any errors there. I also went in and searched for the address in the system and on the USPS Address Lookup tool - it is a valid address.

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