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Product Genealogy is not giving the right picture

Summary:

Assembly with Serial Control as "Pre-defined" has been manufactured via Standard Work Order and then shipped to Customer via Sales Order. Due to some issue, customer has returned the assembly which in turn is received through RMA. The repair activity is done on the Assembly using rework work order with rework work definition in place with serial tracking enabled. When, the serial genealogy is retrieved, it is only showing the genealogy w.r.t the Standard Work Order.

The Assembly and Components are serialized and enabled with product genealogy tracking as "Yes".


Content (please ensure you mask any confidential information):

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