Unable to load e-learning video getting the content is loading while playing

Summary:

Hi Learners are unable to play the E-learning video content, while launching the task it's keep on loading the page and there is no video content playing properlly.

Please see the attached screenshot. If any customer facing the similar issue and there is any fix is avlaible. Please let us know.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Thanks,

Anil

Code Snippet (add any code snippets that support your topic, if applicable):