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The extraction process is failing during prompt testing and scheduled process execution.

in AI for Fusion Applications

We are testing the Oracle Fusion Enterprise Contracts 25B feature:

“Extract Key Terms from Contract Documents Using Generative AI”

The setup is completed successfully:

  • Opt-In enabled
  • Custom role created and added along with the required privileges
  • Key Terms and Prompts created
  • Contract configuration completed

However, while testing prompt extraction or running “Extract Key Terms”, the process fails.

UI sometimes shows:
“The server is currently unavailable.”

After clicking the 'Extract key terms' option the ESS log shows:
“The document couldn't be processed. Ensure that the document is a text-based PDF file that doesn't contain Type 3 fonts.”

We are uploading a normal contract PDF, but extraction still fails for some files.

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