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Can we disable the possibility for agents to "spot light" Primary Point of Contact options?

in Help Desk

Summary:

When the Agent clicks on the Primary Point of Contact he gets a list of options where he can check different elements that is attached to the employee. These things include Compensation info, Absence Cases, Performance etc.

I know this can possibly be hidden via Data Role, but we have a client where they should now have access to that info at all. The should only see the tickets they are assigned via the queue. This is because we're in a transistion from SAP to Oracle. So they want to use HR Help Desk just to get the tickets to the right queues. Therefore the Agent should not be able to see all of that info.

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