Automatic Real-Time Update of Work Order Duration in OFSC

Business Problem

Currently, work order (WO) durations in Oracle Field Service Cloud (OFSC) are not updated automatically when a technician exceeds the estimated time.

This creates several issues:

• The system cannot detect real delays in real time
• Dispatchers rely on inaccurate schedules
• Routing optimization is affected
• SLA breaches may occur
• Manual intervention is required by technicians

As described in the request, the duration must be manually extended by the technician, which is frequently not done

Proposed Solution

Implement an automated mechanism in OFSC that dynamically adjusts the duration of active work orders based on real-time progress.

The solution should:

• Track elapsed time once a work order is started