Based on the Category the Severity should be selected by default in Help Desk Module
Hi Team,
Requirement: Auto-Populate Severity Based on Category Selection in Create Help Desk Request Page
Module: Help Desk
Page: Create Help Desk Request
Business Requirement:
When the user selects a Category in the Help Desk Request creation page, the system should identify the predefined Severity mapping for that Category and automatically display the corresponding Severity value.
Tagged:
0