Can Fusion / Oracle Sales Cloud inject third-party JavaScript snippets like Pendo?
Summary:
Requesting confirmation on Oracle Sales Cloud / Fusion support for AI Agent adoption tracking in version 26B, including whether third-party JavaScript tracking is supported, whether conversation and usage data can be exported via API, and what native analytics are available for usage/adoption reporting by region and user attribute. The goal is to understand whether Oracle-native capabilities are enough or whether a third-party tool is needed.
Content (please ensure you mask any confidential information):
We want to track adoption and usage of Oracle Sales Cloud AI Agents across multiple regions. We need to confirm what Oracle Fusion / Oracle Sales Cloud supports natively for analytics and telemetry, and whether a third-party client-side tracking approach is feasible.