HR Help Desk to Teams integration capabities

Summary:

Looking for capabities that we will have in MS Teams if we integrate it with HR Help Desk:

Is the Teams integration intended for internal communication between agents and SMEs or agents and employees, or both?
If it is for agent-to-employee communication, can employees initiate the conversation in Teams, or must the agent start it first?
Can employees use the Teams integration to:

• Start a chat with an agent?
• Create a ticket?
• Connect to the Oracle delivered HR Help desk AI assistant?

Who receives email notifications in Teams—employees, agents, SMEs, or all?

Version (include the version you are using, if applicable): 26B