Redwood Benefits Plan Advisor displaying blank responses during HSA payroll impact simulations

Hey everyone,

If you are deploying the prebuilt GenAI Benefits Plan Advisor inside the Redwood guided enrollment workspace (specifically on the 26A/26B patch bundles) and your users are getting hit with empty fallback answers during paycheck simulations, check your Enterprise Scheduler Service (ESS) calendar dependencies. Out-of-the-box, the agent's underlying math tool fails silently if your active tax year configurations aren't explicitly mapped in the baseline lookup tables.

The advisor handles calculation queries by pulling data via core REST resources to execute a standard net calculation:

Net Pay Impact = Gross Salary - Sum(Pre-Tax Deductions) - Estimated Taxes - Sum(Post-Tax Premiums)