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AI-generated Case Summary is populating an error

in Help Desk

Summary:

We have enabled AI-generated summarization for HR Help Desk requests. When opening a case in Redwood UI and attempting to view the Case Summary (Generated by AI) section, the summary is not generated and instead displays the following error message: "An error occurred. Please reload the page. If the issue persists, kindly contact the administrators for assistance. We apologize for any inconvenience."

Version (include the version you are using, if applicable):
26A



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