Can system automatically add the action plan to internal service request based on the catetegory
in Help Desk
Summary:
- I create an action plan template (e.g. procurement checklist).
- When I create internal service request with category procurement. Can the system automatically add the procurement checklist action plan template to this internal service request.
Content (please ensure you mask any confidential information):
Any suggestion will help.
- Workflow automation.
- Application composer trigger
Version (include the version you are using, if applicable):
26B
Code Snippet (add any code snippets that support your topic, if applicable):
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